We offer our customers a comprehensive range of engineering services to complement our product offerings. Many of the services are delivered by Routeco personnel whilst others may be offered in conjunction with our manufacturing partners.

CALL OUT/BREAKDOWN
Reduce the risk of downtime - engineering staff are available ‘round the clock’ 365 days a year through tailored support agreements, allowing you peace of mind in the event of problems on site. Contracts are based on a three-year term, renewable annually.
 
ENGINEERING SUPPORT CONTRACTS
Reduce the risk of downtime - engineering staff are available ‘round the clock’ 365 days a year through tailored support agreements, allowing you peace of mind in the event of problems on site. Contracts are based on a three-year term, renewable annually.  
 
MANUFACTURING CELL
The Routeco manufacturing cell is available for customers who require off the shelf open-type or enclosed starters (DOL/Star-Delta), stainless steel isolators, built up terminal rails, drives/soft starts or computer workstations in enclosures or any repetitive product assembly on an ongoing basis. From the initial concept to full test, we work with our customers to ensure that the design and functionality meet their requirements.  

PLANNED ENGINEERING
Routeco can provide customers with the advantages of having a full-time, industry-trained, engineering support person to service plant floor systems by assisting the operators, maintenance, and engineering staff, and performing many of the other tasks necessary to achieve the primary goal of minimising downtime.  
 
PRODUCT CROSS REFERRING
Many plants have a huge installed base of products within their industrial control and automation systems from many manufactures around the world. In order to maintain equipment onsite a vast inventory of product needs to be kept just in case there is a breakdown. A lot of product today now serves the same purpose and in many cases is capable of being directly swapped out. Rather than wait for things to go wrong and trying to source obscure product we can offer a service to identify those products and offer readily available units from stock. Investment in this service can save resource, inventory costs and reduce downtime.  
 
SOFTWARE LOADING
Customers who purchase computers and software from Routeco have the opportunity to use our ‘ready to run’ service. The computer hardware and any options are installed and the software is loaded, configured and tested. The complete package is then shipped to the customer and straight out of the box it is ‘ready to run’.  
 
START-UP PROGRAMS
Our start-up programs are designed to get you started with our products with minimum fuss. Our Routeco engineers can come to your site to consult on your specific requirements. There are three options available;
Basic set up and configuration
Assistance with installation of specified hardware and software and basic diagnostics to ensure the products are functioning correctly;
User training
Includes one-to-one tutoring with a Routeco engineer. (For formal training consult our training services)
Application assistance
Includes configuration of hardware and software products, verify field wiring and check interfacing. 

TECHNICAL SUPPORT CONTRACTS
Routeco can provide access to various levels of technical support via the Rockwell Techconnect program. These levels include: eConnect - providing access to online resource and Rockwell support specialists, Direct Connect - offering real time telephone support and Priority Connect - providing priority phone support. Both Direct connect and Priority connect can be upgraded to provide 24/7phone support.